Check your power.
Make sure your router and outdoor receiver’s power supply are plugged in and switched on. Check for any loose cables.
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Start with a few simple checks, explore common questions, or speak to us about your connection.
Give it a fresh start.
Switch the router’s power off, wait 30 seconds, then switch it on. Allow a few minutes to reconnect. Avoid pressing the factory reset button.
Still need a hand?
Send us your name, service address and a description of the issue. Include a photo of the equipment lights if possible.
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Contact the teamHow does wireless internet work?
An outdoor receiver at your property connects to a nearby wireless access point. Your indoor WiFi router then connects your devices. Our team checks signal and installation suitability before confirming service.
Do I need a fibre line?
No. These are fixed wireless packages. Availability depends on a suitable wireless link to your property, rather than a fibre line.
Is a WiFi router included?
Our advertised packages include a free-to-use WiFi router. We’ll confirm the equipment arrangement, return conditions and any installation charges in your quote.
Which package should I choose?
Think about what you do online and how many devices are active at once. Smaller packages suit lighter use; higher speeds give you more capacity. Share your needs with us and we’ll help you choose.
How much does installation cost?
Installation pricing has not yet been published. Our team will assess your address and confirm the installation cost before you commit.
Are the packages uncapped or month-to-month?
Ask our team for the current data allowances, fair use rules and contract length for your chosen package. We’ll confirm these details in your quote before you order.
Will internet work during a power cut?
The receiver and your WiFi router need power. Service also depends on power and availability at the network site. Ask our team about suitable backup power options; uninterrupted service is not guaranteed.
YOUR NEXT CONNECTION STARTS HERE
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